We believe that online gaming should be a source of enjoyable entertainment, not a burden. main24 provides the tools, guidance, and support you need to play in a healthy and responsible way.
Six key features we provide to help you stay fully in control
Set the amount you can deposit each day or week directly from your account settings. The limit takes effect immediately and helps you manage your gaming budget more wisely.
Set a time limit for your play session — 30 minutes, 1 hour, or more. When the limit is reached, the system will send an automatic alert so you can take a break instead of playing on without realising it.
Need a break? You can choose to temporarily self-exclude — for 24 hours, a week, or a month — without permanently closing your account.
If you believe gaming has seriously affected your life, you may request a permanent account closure. Our team will process the request within 24 hours.
Set a maximum loss amount you are willing to sustain within a given period. Once this limit is reached, your account will be automatically restricted to prevent further losses.
Receive weekly reports directly to your email covering your gaming activity, total deposits, and time spent. Stay aware of your playing habits with clear, easy-to-understand data.
Responsible gaming means participating in any form of wagering or online gaming purely as entertainment — not as a way to generate steady income, resolve financial problems, or escape life's pressures.
At main24, we take this seriously. We understand that while most users play in a healthy and controlled manner, some may face the risk of addiction or issues related to excessive gaming. That is why we invest in a comprehensive gaming control infrastructure — not merely to meet licensing requirements, but because we genuinely care about the well-being of our users.
Responsible gaming involves a few core principles: playing with money you can afford to lose, setting realistic time and money limits, not chasing losses, and accepting that game outcomes are random and unpredictable. When you play with the right mindset, gaming becomes more enjoyable and less of a burden.
Remember: main24 only allows users aged 18 and above. If you find any underage individual using your account, please contact us immediately for the appropriate action.
One of the most important aspects of responsible gaming is self-awareness. Many people do not realise their gaming habits have shifted from entertainment to dependency. Here are some warning signs to watch for in yourself or your loved ones:
You feel the need to increase your wagering amount to experience the same level of excitement as before.
You continue playing even after promising yourself to stop, or you break the limits you have set.
Gaming begins to interfere with your daily responsibilities — work, family, school, or your social relationships.
You borrow money or use your savings for the purpose of playing.
You feel restless, angry, or stressed when you are unable to play.
You hide your gaming activity from family members or friends.
You play as a way to escape from problems or negative feelings.
If you recognise yourself in any of the signs above, that is not a sign of weakness — it is a sign of self-awareness. Contact the main24 support team or refer to the help resources we have listed below. Help is available and free.
Playing smart means you are in control of the game — not the other way around. Here are the practical tips we recommend to all main24 members:
main24 users who activate limit controls are proven to enjoy longer, healthier, and more consistent play sessions compared to those who play without any limits.
All gaming control tools are accessible directly from your account settings page on main24. The process is straightforward and does not require you to contact customer support, except for permanent self-exclusion requests. Here is a quick guide:
Login → Account Settings → Gaming Controls → Deposit Limit. Choose a daily, weekly, or monthly limit. Takes effect immediately.
Login → Account Settings → Gaming Controls → Time Limit. The system will send an alert when the limit is reached.
Login → Account Settings → Self-Exclusion → Select a break period. The account will be temporarily suspended.
Contact main24 support via live chat or email. Requests are processed within 24 working hours.
Once any limit is set, we will not allow it to be increased immediately. A mandatory waiting period of 24 to 72 hours applies depending on the limit type, ensuring your decision is made with careful consideration rather than on impulse.
Main24 takes child protection extremely seriously. Our platform may only be used by individuals aged 18 and above. The strict identity verification (KYC) process we implement is not only for legal compliance, but also serves as the first line of defence against underage access.
If you share a device with younger family members, we recommend the following steps:
If you suspect an underage individual has accessed your account, please contact the main24 support team immediately. We will help you review account activity and take the appropriate action.
Talian Kasih
15999 – Free 24 hours
Befrienders KL
03-7627 2929
Main24 Support
Live Chat 24/7 on the platform
Is your gaming still under control? Watch out for these signs:
* This is a visual illustration only. Use the account control tools for actual monitoring.
Join main24 and enjoy a fun, fair, and responsible gaming experience. Activate your control tools right after registering and start a healthy gaming journey alongside more than 500,000 members in Malaysia.