Main24 Privacy Policy – Your Data Protection and Privacy

Introduction and Scope of This Policy

This Privacy Policy is published by main24 and applies to all users who access or use the main24 platform through any device or channel — including the official website, mobile app, and any related services we offer.

We understand that your trust in us depends largely on how we handle your personal data. That is why this Privacy Policy is written clearly and transparently, so you know exactly what happens to your information from the moment you register until you stop using the platform.

By registering or using the main24 platform, you agree to the collection and use of data as described in this document. If you do not agree, you may choose not to use our services and request account deletion through our support channels.

Types of Data We Collect

Main24 collects various types of information depending on how you interact with our platform. The following is a comprehensive summary of the data we collect:

We also collect data through cookies and similar tracking technologies when you browse our platform. This data is used solely to improve your experience and is not shared with third parties for advertising purposes.

How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. main24 does not use your data for any purpose not stated in this Privacy Policy. The following are the primary purposes for which your data is used:

• Account Management: Creating, maintaining, and protecting your account on the main24 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC and AML Compliance: Meeting legal requirements for identity verification and anti-money laundering compliance.
• Customer Support: Helping you resolve any issues related to your account, games, or transactions.
• Platform Security: Detecting and preventing fraud, hacking, and suspicious activities.
• Responsible Gaming: Monitoring gameplay habits to identify users who may need responsible gaming assistance.
• Service Communications: Sending important notifications related to your account, promotions, or policy changes.
• Continuous Improvement: Analyzing aggregated usage data to improve platform quality and user experience.

Data Sharing with Third Parties

Main24 only shares user data with third parties under very limited circumstances and with strict controls. We never sell or rent your data to anyone. Possible instances of data sharing are as follows:

• Payment Service Providers: Information required to process financial transactions is shared with approved payment providers. These providers are bound by strict confidentiality agreements.
• Identity Verification Providers: KYC data is shared solely with licensed and trusted identity verification service providers for verification purposes.
• Regulatory Authorities: main24 will disclose user data to law enforcement or regulatory authorities when required by court order or applicable legislation.
• Technology Providers: Cloud infrastructure providers and technical service providers who assist us in operating the platform may have limited access to your data strictly within the scope of their work.

All third parties we work with are required to comply with data security standards equal to or higher than those we apply ourselves. Comprehensive data processing agreements are signed with every partner before any data is shared.

Data Security Measures

Protecting your data is more than a legal obligation for main24 — it is a core commitment we take seriously at every level of our operations. We continuously invest in the latest security infrastructure and practices.

The security measures we implement include:

• End-to-End Encryption: All communications between users and main24 servers are encrypted with TLS 1.3 and SSL 256-bit protocols.
• Two-Factor Authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect any unusual activity or intrusion attempts.
• Regular Security Audits: Independent security assessments are conducted periodically by external cybersecurity experts to identify and address vulnerabilities.
• Secure Data Storage: Sensitive data is stored in server environments protected by role-based access controls (RBAC).
• Data Backup: User data is regularly backed up to separate secure locations to ensure continuity of service.

Data Retention Period

Main24 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. We do not retain data longer than required.

• Active Account Data: Retained for as long as your account is active on the main24 platform.
• Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in compliance with financial and tax legal requirements.
• KYC Documents: Retained for as long as the account is active and for the period required under applicable anti-money laundering legislation.
• Communication Logs: Customer support records are retained for 3 years for reference and dispute purposes.
• Technical Data: System logs and technical data are retained for 12 months before being automatically deleted.

Once the designated retention period expires, or upon your request for data deletion, your information will be securely deleted or anonymised from our systems.

Your Rights Regarding Personal Data

As a main24 user, you have certain rights regarding your personal data. We are committed to making it easy and transparent for you to exercise these rights.

To exercise any of the above rights, contact our privacy team via email at [email protected] or via the live chat function on the platform. We will process your request within 30 business days.

Cookies and Tracking Technologies

The main24 platform uses cookies and similar technologies to enhance your browsing experience, secure your account, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session verification. These cookies cannot be disabled as they are critical to security.
• Performance Cookies: Collecting aggregated data on how users interact with the platform to help us improve our services. All data is anonymized.
• Functional Cookies: Storing your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helping us understand traffic and usage patterns for internal product improvement purposes only.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality and the security of your account.

International Data Transfers

In operating a global platform, your data may be processed or stored on servers located outside your country of residence. When this occurs, main24 ensures that such data transfers comply with applicable data protection laws.

We ensure all international data transfers are protected through appropriate safeguards, including standard data processing agreements and rigorous security assessments of all data recipients outside Malaysia.

Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how main24 handles your personal data, we welcome your feedback. Our privacy team is ready to assist.

• Privacy Email: [email protected] (state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 on the main24 platform
• Response Time: We will respond to privacy inquiries within 5 business days and resolve data requests within 30 days

For more information about your rights and responsibilities as a user, please also refer to Terms and Conditions as well as the Responsible Gaming ours.