Main24 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

By accessing, registering, or using any part of the main24 platform — whether via web browser, mobile app, or any other device — you automatically agree to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, you are required to refrain from using the main24 platform.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "User" or "Member") and main24 (hereinafter referred to as "Company", "We", or "Platform"). This document is to be read together with our Privacy Policy and any additional rules in effect from time to time.

2 Account Eligibility and Registration

To register and use main24 services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not residing in a region or jurisdiction that prohibits participation in online gaming activities.
• Not currently designated as an ineligible player under any self-exclusion programme.
• Never previously held a main24 account that was terminated due to a prior terms violation.
• Registering under your own name and providing information that is truthful, accurate, and up to date.

Each user is only permitted to hold one active account only at main24. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts and forfeiture of any balances held within them.

During the registration process, you are required to provide complete and accurate personal information including your full name, date of birth, address, and contact details. main24 conducts a rigorous Identity Verification (KYC) process to ensure the safety of the player community and compliance with applicable legal requirements.

3 Deposits, Withdrawals and Financial Transactions

Main24 supports a wide range of popular payment methods in Malaysia to make your deposits and withdrawals easy. All financial transactions are processed through secure, encrypted payment channels.

Deposit Policy:

• The minimum deposit amount is as stated in the Payments section of the platform.
• All deposits must be made using a payment method registered in your own name.
• Successful deposits will be credited to your account within the timeframe specified for your chosen payment method.
• Main24 is not responsible for delays caused by third-party payment service providers.

Withdrawal Policy:

• All withdrawal requests are subject to a verification process that may take several business days.
• Withdrawals are only processed to accounts that have been verified through a completed KYC process.
• Main24 reserves the right to request additional documents to verify identity before approving large withdrawals.
• Any taxes or charges imposed by banks or payment providers are the sole responsibility of the user.

4 Bonuses, Promotions and Wagering Conditions

Main24 offers a variety of bonuses and promotions to members from time to time. Every bonus offer has specific terms and conditions that must be met before any withdrawal from the bonus balance is permitted.

• Welcome Bonus: Offered to new members who register and make their first deposit. Wagering requirements apply and must be met within the specified period.
• Reload Deposit Bonus: Available to existing members subject to current promotion terms. Values and wagering requirements vary by promotion.
• Cashback and Rebates: Calculated based on total wagering over a defined period and credited automatically on a set schedule.
• VIP Bonus: Exclusive to members at certain VIP tiers. VIP bonus terms may differ from standard bonus terms.

Wagering requirement refers to the number of times the bonus value must be wagered before a withdrawal is permitted. For example, a bonus with a 20x wagering requirement means the bonus value must be wagered 20 times before it can be withdrawn.

5 Game Rules and User Conduct

All games on main24 use a Random Number Generator (RNG) system certified by an independent body to ensure fairness and randomness of every game outcome. Game results cannot be predicted or influenced by any party.

Users are strictly prohibited from:

• Using software, bots, or any automated tools to play or manipulate games.
• Colluding with other players to gain an unfair advantage in games.
• Exploiting any technical errors or system bugs to obtain illegitimate wins.
• Disrupting other players' gaming experience through offensive or threatening behaviour.
• Engaging in any activity that violates applicable laws or regulations.

If main24 detects any suspicious activity or rule violations, we reserve the right to void related bets or winnings, suspend the account for investigation, and take legal action if necessary.

6 Privacy and Data Protection

Main24 takes your privacy seriously. All personal data collected during registration and use of the platform is processed in accordance with our separate Privacy Policy, which forms part of the overall agreement between you and main24.

Your data is protected using 256-bit SSL encryption across all communications between your device and main24's servers. Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.

For legal compliance and fraud prevention purposes, main24 may share information with relevant authorities when required by law. For more details on how we handle your data, please refer to Privacy Policy us.

7 Responsible Gaming

Main24 is fully committed to responsible gaming practices. We believe that gaming should be an enjoyable entertainment activity, not a source of financial or emotional stress.

Main24 provides the following tools to help you manage your playing habits:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Limit the total losses allowed within a given period.
• Play Time Limit: Control the amount of time spent playing in a single day.
• Temporary Break: Take a break from playing for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Option to fully exclude yourself from the platform for an extended period.

If you feel that gaming is beginning to negatively affect your life, we encourage you to contact our support team or visit the Responsible Gaming to get help and access relevant resources.

8 Liability Limits and Disclaimers

The main24 platform is provided "as is" and "as available". While we strive to ensure the platform runs smoothly at all times, main24 makes no guarantees regarding continuous availability, accuracy, or suitability of the platform for any specific purpose.

• Main24 is not liable for any losses arising from service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• We are not liable for any indirect, incidental, or consequential losses suffered by users.
• Main24's maximum liability to any user under any circumstance shall not exceed the total amount deposited by that user in the preceding 30 days.

9 Account Closure and Suspension

Main24 reserves the right to suspend or terminate a user's account at any time if there is reasonable cause, including but not limited to:

• Violation of any term within this document.
• Suspicion or evidence of fraud, money laundering, or other illegal activities.
• Registration of multiple accounts by the same individual.
• Providing false information during registration or the KYC process.
• Behaviour that disrupts or threatens other players or our support staff.

You may also request account closure at any time by contacting our support team. Any valid balance remaining after deduction of commissions and unfulfilled bonus requirements will be returned in accordance with established procedures, subject to full compliance with these Terms and Conditions.

10 Governing Law and Dispute Resolution

These Terms and Conditions are interpreted and governed in accordance with the laws applicable to the operation of the main24 platform. Should any dispute arise relating to the use of the platform or financial claims, we encourage users to first contact our support team for an amicable resolution.

If a dispute cannot be resolved through internal support channels within 30 days, both parties agree to refer the matter to mutually agreed independent arbitration. The arbitration decision is final and binding on both parties.

Any legal claims brought against main24 must be submitted within 12 months from the date of the incident giving rise to the claim. Claims submitted after this period will not be accepted.

11 Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the main24 support team is available to assist you at all times.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the corner of the platform.
• Support Email: [email protected] (response within 24 business hours)
• FAQ Section: Visit the FAQ for answers to frequently asked questions.

Our Malay-speaking team is ready to assist you with any account, transaction, gaming, or technical issues you may have.